Baroque.pk: A Review of Their Customer Service

When it comes to online shopping, we've all had our share of positive and negative experiences with various retailers. Baroque.pk is one such retailer that I had the misfortune of dealing with recently. As a customer, you expect a certain level of service and satisfaction, but unfortunately, my experience was marred by several issues.

Firstly, let's start with the product itself. I had ordered a dress from their website, which was supposed to have heavy bead work on it. However, when I opened the package, I was shocked to find that the dress didn't have any bead work whatsoever. The picture on the website showed a more expensive and heavy leaf bead hanging from the bottom of the dress, but what I received was a cheaper flimsy alternative.

But that wasn't the only issue I faced. When I tried to contact their customer service team via WhatsApp and email, I was left hanging with no response. They promised someone would get back to me, but days went by without any update. It was frustrating and disappointing to say the least.

What's even more appalling is that when I left a negative review on their website, it was promptly deleted. It seems they're not interested in hearing from their customers or addressing their concerns. The WhatsApp and email customer service are rubbish, leaving you hanging with false promises of someone contacting you back.

I've been wanting to order this dress for ages, but the experience has left a sour taste in my mouth. While I was initially cautious about ordering online, I did manage to get what I ordered, albeit with some issues. The order was delivered from their base in Lahore to Karachi, not UK, and all items arrived as stated. However, sizing was true to description, which was a positive.

In the end, they did deliver as promised on their website, but that's where my praise ends. They charged me in USD rather than rupees, which meant I ended up paying more than if I had been charged in their own currency. It's unacceptable and unfair to customers like me who don't have access to international banking facilities.

In conclusion, while Baroque.pk may deliver as promised on their website, their customer service is abysmal. They seem to care little about their customers' satisfaction or concerns. If you're considering ordering from them, be prepared for a frustrating experience and make sure to double-check your order before paying.

Baroque . pk